Non-proprietary parts matter. However, often times non-proprietary parts are over looked, not considered or just not understood. So, let’s start from the beginning. What’s the definition of non-proprietary elevator parts and how can they solve problems regarding your elevator choice.
Generally, proprietary elevator parts are components produced, marketed and controlled under exclusive legal rights of the manufacturer. The manufacturer has no obligation to share any information about the part or component, how it functions, how it operates, how it can be repaired or used to adjust or improve the overall functioning of an elevator unless it is contractually obligated to do so.
Non-proprietary on the other hand, means there are no restrictions to the use or what company can repair or improve the functionality of the elevator.
Well that was a mouthful. The definition can be reduced to a more simple, proprietary elevator parts are ones that only the manufacturer can repair or use in a repair or maintenance of an elevator. Non-proprietary opens the door to any qualified and licensed elevator professional.
An even more concise characterization is, proprietary bad; non-proprietary good.
But why? Why are proprietary parts to be avoided when looking at elevator purchases.
There are limited arguments against choosing an elevator that has non-proprietary parts over proprietary. When non-proprietary options were first available, there was a short time that they were considered inferior due to their recent emergence.
That thinking is no longer a concern. There is a decades long track record now that shows reliability and durability for non-proprietary components. Keep in mind that all elevator components and elevator operations are subject to elevator codes, inspections, and parts must pass rigorous testing before they would ever be allowed in an elevator.
Also, much of the functionality that proprietary elevators could boast of is now available with non-proprietary units.
Too many times we receive calls from individuals that are dissatisfied with their current maintenance supplier. They are sometimes unresponsive, operate at their own pace with little concern for the end user or the building owner and often lack availability of parts or tools with many on back order. With proprietary parts you lose the ability to find solutions to the problems you are facing.
This was illustrated in a recent article regarding elevator repair delays. A lack of parts was the cause for denying people mobility and access. You can help shorten that time of repair if you chose for your next project an elevator without proprietary parts. If you want to know more about us, just click one of the buttons below. We would love to talk to you about your next elevator project.
You should care – Elevator parts are not all equal…but they are. Years ago there used to be a commercial that had the catch phrase “Parts is parts”. They were talking about chicken nuggets and not vertical transportation and their facetious point was parts are not all equal. There are better and worse pieces of the chicken to use in the production of a nugget.
In the home or commercial elevator industry that knife cuts both ways and a bit hard to explain. First, it is true there are differences company to company in components. But second, those differences are superficial at best and for a purpose. So the parts are not all equal but… still equal??? How does that work?
That doesn’t seem to make sense so let me explain this weird dichotomy by stating the following. Factually, most companies purchase the bulk of their components from the same group of independent companies. As a result an elevator, home or commercial, is filled with dozens of components and pieces that come from those various companies from around the world. The difference is largely relegated to different nameplates and logos being etched or painted on the components themselves and that is about it.
This gives the illusion that they are all coming from the elevator company you are buying from. Generally that is not true. As a result when you step into an elevator car most often very little of what you see or that makes it go up and down, comes from the name on the control panel. And in all likelihood the bulk of those parts are found in every other elevator you ride regardless of the company.
Also, the vertical transportation industry, for good reason, is highly regulated. Elevators in the United States make 18 billion passenger trips per year according to the National Elevator Industry Inc. For that reason alone it is very important that all parts must meet high standards. You just can’t put anything you want in the elevator as a component. They must be test and approved for quality and durability.
Alright, if only a handful of companies produce most of elevator components and all parts meet the same rigorous standards, how can they possibly be different? Well before I get to that I want you to know that I am not wearing a tinfoil hat. I believe that we did go to the moon, Elvis is dead and aliens had no part in building the pyramids. So what I am about to say is not a crazy conspiracy.
Here, goes. The big commercial elevator companies make the bulk of their profits in maintenance and not selling you an elevator. Shocked? They realized pretty early on that if any certified elevator contractor could provide maintenance, they could lose customers and money. People would simply shop around and find the lowest price for service.
The solution was two-fold. First, sell elevators that require the most expensive maintenance agreements regardless of the purpose. Second, place in those elevators components from manufacturers that will require special tools, passwords or programs to maintain the elevator.
If you combine those two principles with a confiscatory maintenance agreement you have a lock on maintenance income for that unit for decades. And there is really no way for the building owner to extricate themselves from the long-term costs.
So, despite elevator components largely being the same, parts are not all equal. This is by design and for a specific purpose that has nothing to do with the elevator ride or functionality.
Unfortunately, when asked, “What can I do?” the responses are limited. This is especially if you already have an elevator in place. It is not practical nor cost effective to replace the proprietary parts that force you into the long-term contract. It’s like the old adage, you pay for some mistakes forever. But learning from those mistakes is important as well as spread the word that you can make upfront decisions next time that will save you from the headaches and costs associated with choosing the wrong company.
The word to commit to memory is non-proprietary. Non-proprietary parts and components are simply those that any elevator technician can work on. They are not better or worse they are just accessible for maintenance from any company. You can even use the big elevator companies if you wish. It just opens the door to anyone to repair or maintain the elevator. So always, always, always have an elevator installed with non-proprietary parts.
Finally if you have any questions regarding what proprietary parts and components can mean to your elevator project please contact us. At TL Shield and MEM we pride ourselves on giving honest answers to your questions about elevators, home or commercial.
All you have to do is click one of the buttons below to get started.
