You should care – Elevator parts are not all equal…but they are. Years ago there used to be a commercial that had the catch phrase “Parts is parts”. They were talking about chicken nuggets and not vertical transportation and their facetious point was parts are not all equal. There are better and worse pieces of the chicken to use in the production of a nugget.
In the home or commercial elevator industry that knife cuts both ways and a bit hard to explain. First, it is true there are differences company to company in components. But second, those differences are superficial at best and for a purpose. So the parts are not all equal but… still equal??? How does that work?
That doesn’t seem to make sense so let me explain this weird dichotomy by stating the following. Factually, most companies purchase the bulk of their components from the same group of independent companies. As a result an elevator, home or commercial, is filled with dozens of components and pieces that come from those various companies from around the world. The difference is largely relegated to different nameplates and logos being etched or painted on the components themselves and that is about it.
This gives the illusion that they are all coming from the elevator company you are buying from. Generally that is not true. As a result when you step into an elevator car most often very little of what you see or that makes it go up and down, comes from the name on the control panel. And in all likelihood the bulk of those parts are found in every other elevator you ride regardless of the company.
Also, the vertical transportation industry, for good reason, is highly regulated. Elevators in the United States make 18 billion passenger trips per year according to the National Elevator Industry Inc. For that reason alone it is very important that all parts must meet high standards. You just can’t put anything you want in the elevator as a component. They must be test and approved for quality and durability.
Alright, if only a handful of companies produce most of elevator components and all parts meet the same rigorous standards, how can they possibly be different? Well before I get to that I want you to know that I am not wearing a tinfoil hat. I believe that we did go to the moon, Elvis is dead and aliens had no part in building the pyramids. So what I am about to say is not a crazy conspiracy.
Here, goes. The big commercial elevator companies make the bulk of their profits in maintenance and not selling you an elevator. Shocked? They realized pretty early on that if any certified elevator contractor could provide maintenance, they could lose customers and money. People would simply shop around and find the lowest price for service.
The solution was two-fold. First, sell elevators that require the most expensive maintenance agreements regardless of the purpose. Second, place in those elevators components from manufacturers that will require special tools, passwords or programs to maintain the elevator.
If you combine those two principles with a confiscatory maintenance agreement you have a lock on maintenance income for that unit for decades. And there is really no way for the building owner to extricate themselves from the long-term costs.
So, despite elevator components largely being the same, parts are not all equal. This is by design and for a specific purpose that has nothing to do with the elevator ride or functionality.
Unfortunately, when asked, “What can I do?” the responses are limited. This is especially if you already have an elevator in place. It is not practical nor cost effective to replace the proprietary parts that force you into the long-term contract. It’s like the old adage, you pay for some mistakes forever. But learning from those mistakes is important as well as spread the word that you can make upfront decisions next time that will save you from the headaches and costs associated with choosing the wrong company.
The word to commit to memory is non-proprietary. Non-proprietary parts and components are simply those that any elevator technician can work on. They are not better or worse they are just accessible for maintenance from any company. You can even use the big elevator companies if you wish. It just opens the door to anyone to repair or maintain the elevator. So always, always, always have an elevator installed with non-proprietary parts.
Finally if you have any questions regarding what proprietary parts and components can mean to your elevator project please contact us. At TL Shield and MEM we pride ourselves on giving honest answers to your questions about elevators, home or commercial.
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TL Shield is know in the Southern California area as the best provider of home elevators, wheelchair lifts and stair lifts. But many people do not know that TL Shield installs Modular Elevators as well. As vertical transportation experts with over 25 years of experience they have teams of quality technicians that are ready to install nearly any option that moves you up and down.
This was seen in their latest quality modular elevator installation at Newhart Middle School/Mission Viejo, CA. TL Shield installed an innovative modular elevator to perfection. As you can see, the project looks great. It went in faster for the school with no disruption to classes and embracing their movement towards innovation in what they teach and how they teach it.
If you would like to see more about this project or others like it, just let us know. We will meet with you regardless of what type of vertical transportation you need. We are experts that are willing to help. You can also schedule an in person visit by completing the form below.
For more great photos of the project, visit our good friends at Miller Construction. Their team did a great job as well!
I have been writing blogs forever. Not literally of course but, for a long, long time. And I have never gotten such an overwhelming response as I did writing the blog post Dirty Little Elevator Secrets. People that commented were upset with the old elevator industry and had their eyes open to the hidden agenda for the first time. They felt duped and manipulated in some cases. The result was I was asked to expand on the differences between a true manufactured elevator and what big elevator companies pass off as manufacturing.
So, that got me thinking, maybe I should expose more truths about a business that hides as best they can what they do and how they do it. And, if the audience demands it you roll out the sequel. I hope this will not be a Jaws 5 or Titanic 2 kind of effort. The goal is to be more of a Godfather-esque redux. Godfather 2 of course. Godfather 3 was a train wreck.
So, get your popcorn and super-sized drink. Here we go. Let me start by asking a simple question. When is an elevator manufacturer, not an elevator manufacturer? I know it sounds like the start of a children’s riddle, but the question is sincere.
The answer begins with telling you about what we do and who we are at Modular Elevator Manufacturing (MEM). We are a true elevator manufacturing company.
The process starts in our factory by building an elevator hoistway out of rugged steel tubing. It is engineered to be self-supporting and can meet any earthquake or hurricane standards. We then finish the shaft with mold resistant drywall inside and out. This gives it the fire protection required by the building code of the location it is going to. It also ensures the elevator can sit through the building process onsite.
The rails on which the elevator car will ride are then put placed inside. Always plumb and always level. The heavy lifting is relegated to machinery making the task easier and safer for employees. This entire time the hoistway is horizontally, whether for a low or mid-rise project. It remains that way throughout the process to assure perfect alignment and ease of inspection.
While the hoistway is being manufactured, the elevator cab is likewise being constructed. We use tough Galvanneal (stainless) steel and not flimsy wood core products that can easily mold, warp or crumble. It is built on a metal platform, with the sling. The cab is perfect in alignment, fit and finish as jigs and templates are used to assure all the manufacturing is within the strictest allowances.
The roof of the cab is completed with all the wiring and safety devises required by code. Then the interior of the cab is finished to meet the most demanding of specifications. Keep in mind that the cab is constructed on a factory floor with plenty of space to work around with easy access to every nook and cranny. The area is well lit and inspections can take place at anytime with easy access.
At the end of the two separate assembly processes, the hoistway and elevator cab are married together. The cab, platform and sling are simply inserted into the hoistway. The wiring to the hall calls is then completed. Keep in mind through the whole process inspections are done.
This is what a true manufactured elevator looks like. A hoistway with a completely finished commercial quality elevator installed inside. All that is needed is for the elevator to be set in place (a process that takes about four hours). And for it to be started up (a process that takes less than a week). The modular elevator usually goes in first in the building process and then completed when electricity is provided.
Now for what the old-fashioned, supposed elevator manufacturers do. They pull together boxes of components, parts and pieces from any number of companies and ship them to a job site. There they sit taking up space and getting in the way. Not only that, the construction team has to make space for the components as well as the mechanic’s tools and keep everything under lock and key by contract. If anything goes missing, it is not the elevator company’s fault but yours.
Finally, when the technician wants to get to your project they arrive. But don’t make the mistake in thinking they are going to start right in.
If it is a cold morning (under 55 degree in the shaft) they have to wait until it warms up. Because cold temperature can void the warranty they won’t lift a finger. The way they install the elevator requires that it is working in some fashion. Especially, in northern climates it is said that the elevator mechanic doesn’t watch the time clock, he watches the thermometer.
Then one piece at a time the maintenance person wanders back and forth from crate to shaft bringing in all the pieces, panels and paraphernalia. They then screw, cobble, coerce, bend and bolt all the parts together in the tight, cramped and poorly lit shaft. And you wonder why the elevator rattles like a teenagers jalopy when finished.
Elevator companies have little regard for the safety of workers because the technicians are required to do the lifting. Back-breaking labor is needed requiring the lugging around of heavy rails. No wonder that,
“The major causes of lost-time injuries to elevator installers and repairers were being struck by an object, overexertion (especially in lifting), falls, and being caught in/between, in that order.”
eLCOSH – Deaths and Injuries Involving Elevators
That being hit by an object is either by a piece being raised with a hoist in the tight confines of the shaft or someone dropping a part or tool.
All this is crazy. If they were truly manufactured in a factory setting it could all be avoided and the finished product would be much better.
Keep in mind that this installation and all of the pitfalls takes place last in the building process. So one misplaced bolt, one fried circuit board, one miscalculation or one injury can potentially delay the building for weeks to months. The rest of the project may be ready for occupancy, but the elevator brings everything to a halt. Also, if you raise any concerns or comments, you are viewed as the problem.
As they already have you over a barrel, more often than not you complain to co-workers or peers, but not to the elevator company. Fear of reprisals or slow-walking work looms in the back of your mind. But voicing your concerns wouldn’t matter anyway. You are stuck.
In the above scenario one company is a manufacturer…the other is not. I could be a little more forgiving if they actually manufactured all their own pieces and parts, but guess what??? Not so. They just bundle parts from a myriad of companies and ship them. They often use the very same companies we do for components. There is no real difference in the components used or the quality.
So if they in real terms are not elevator manufacturers, what exactly is their business model? How do they make money if they don’t really make the product they claim to? As a matter of fact, often times they sell their bundles of elevator components for little or no profit at all. At first blush you would say that’s crazy…until of course you look at what they do sell and how they sell it.
Otis in a recent SEC filing said, “New Equipment and Service, which, for the year ended December 31, 2019, contributed 43 percent and 57 percent of our net sales, and 20 percent and 80 percent of our total segment operating profit, respectively.” Most the money they are making regarding operating profit is in the maintenance agreement.
That is why they will sell new units for practically nothing, with proprietary parts and tools required in the product. That locks the builder, building owner or any future owner into a never ending contract. Often times the deal has clauses that guarantee annual increases and only short windows of opportunities to get out of the deal. When the jig is finally up you are locked in. And get this, even if you get out of one contract with the elevator company, you still have to have a maintenance company affiliated with the same brand. Only they have the proprietary tools for that unit.
You may be switching service providers but you will never leave the grasp of the elevator company once you ink the deal. It reminds me of the quote, “Just when I though I was out, they keep pulling me back in.” Michael Corleone – The Godfather: Part 3.
The character of Michael Corleone was in too deep and his choices were limited by his circumstances and very early choices made by his role. Ultimately, he is a truly tragic cinematic figure. Don’t be him. Don’t get in bed with a manufacturer who is not really a manufacturer and then realize it is too late regarding quality, building delays and unfair maintenance contracts.
They may have an offer you feel you can’t refuse, but look for better alternatives with the best elevator manufacturer in the business. MEM – quality elevators taking you to higher level.
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